Privacy Policy Consent.

‘This website and its content are owned by Jana Jakos, referred to as ‘Company’, ‘we’, or ‘us’. The term ‘you’ refers to the user or viewer of healingwithyana.com – ‘website’. This Privacy Policy describes how we collect, use, process and distribute your information, including personal data (as defined below) used to access and use this website. We will not use or share your information with any third party other than those described in this Privacy Policy. The use of information collected through our website is limited to purposes mentioned in this Privacy Policy and our Terms of Service.

We reserve the right to change this Privacy Policy at any time without notice. In the event of a material change, we will inform you via email and a message on our website.

Use of any personal information or contribution that you provide to us, or which is collected by us on or through our website or its content, is regulated by this Privacy Policy. By using our website or its content, you consent to this Privacy Policy, whether or not you have read it.

Information We Collect

We collect personal information from you to provide you with a good experience when using this website and its content. We will only collect the minimum amount of information necessary for us to fulfil our role. We can collect:

1. Name and an email address to deliver a consultation, session, and newsletters to you. You would be actively consenting to this by providing information to us in our contact forms.
2. Payment details include name, email, and/or credit card information to process payment to deliver our products and services to you.
3. Name and email address if you use our contact form. We can send you marketing emails, either with your consent or if we believe we have a legitimate interest to do so based on your previous inquiry.

Please note that the information above (‘personal data’) that you choose to share with us is voluntary. By providing this information, you consent for us to use, collect and store this personal data. You can opt-out or request for us to delete your personal data at any point by contacting us at yana@healingwithyana.com.

Other Information We Collect:

Anonymous Data Collection and Use

To maintain this website’s quality, we can use your IP address to help diagnose problems with our server and administer the website by identifying which areas are heavily used and displaying the content according to your preferences. Your IP address is the number assigned to devices connected to the Internet. This essential traffic data cannot personally identify you but is helpful to improve our services. we can also share anonymous traffic data with business partners and on an aggregate basis.

Use of “Cookies”

Like most online services, our website uses essential, and non-essential or third party cookies for several purposes.

These are text files used to store small pieces of information on your device when the website is loaded on your browser.

Essential cookies are necessary for the website to function well and keep online services secure; these do not collect any of your personally identifiable data. 

You can opt out of these cookies in your browser settings; otherwise, they will be stored in your browser. Note, opting out will have an effect on your user experience across many websites.

Non-essential cookies are used to understand how a website performs, how you interact with the content and for all interactive content to function well. These cookies are optional and used with your consent only.  We use non-essential cookies for:

Statistics – these cookies store information like the number of visitors to the website, the number of unique visitors, which pages have been visited most, the source of the visit, etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Performance – these collect data to analyse and show how well the website performs and where it needs improvement.

Functionality – these are the cookies that, for example, enable embedding videos or sharing content on social media platforms with full functionality.

If you wish to manage cookie settings, go to the Cookie Policy page by using the “Cookies” link in the footer menu at the bottom of the page. You will find the option to manage cookies there.

What We Do With Information We Collect

Contact You

We can contact you with information that you provide us with, based on the following lawful grounds for processing:

1. Consent. We can contact you if you give us your explicit, affirmative consent to contact you.
2. Contract. We will contact you under our contractual obligation to deliver the services you purchase from us.
3. Legitimate Interest. We may contact you if we have a legitimate interest in informing you about something you could be interested in. For example, if you sign up for a consultation or a session, we may send you marketing emails about similar content. You will always have the option to opt out of our emails.

Process Payments

We use the personal data you give us to process payments for purchased services under a contract. We use third-party payment processors (MasterCard, Visa, PayPal, Stripe) that have the highest standards in data security and comply with GDPR.

Share with Third Parties

We can share your information with trusted third parties, such as our newsletter provider (Convertkit, Mailerlite, MailPoet) to contact you via email, with our merchant accounts (PayPal and Stripe) to process payments, and with our booking system (Acuity Scheduling) and social media accounts.

Viewing by Others

When you voluntarily make your Personal Data available for viewing by others online through this website or its content, it may be seen, collected and used by others. Therefore, we cannot be responsible for any unauthorised or improper use of the information that you voluntarily share (i.e., sharing a comment on a blog post or on a photo on an Instagram account that we manage, sharing information on a group mentoring call, etc.).

Submission, Storage, Sharing and Transferring of Personal Data

Personal Data you provide us with is stored internally or through a data management system. Your Personal Data will only be accessed by those who help obtain, manage or store that information or who have a legitimate need to know such Personal Data (i.e., our hosting provider, newsletter provider, payment processors or group/team members).

We transfer data internationally. Users in the European Union, please be aware that we share personal data outside of the European Union, for example, to Stripe Ltd for card payments. Using our website and providing us with your personal data, you consent to these transfers in line with this Privacy Policy.

We generally keep your personal data for an unspecified length of time. However, we can keep specific personal data for long periods of time if necessary for legal, contractual and accounting obligations.

Confidentiality

All Personal Data that you share with is us strictly confidential and kept secure. However, please note that we may disclose such information if required to do so by law or with a well-meaning belief that: (I) such action is necessary to protect and defend our rights or property, or rights of our users or licensees, (II) to act as necessary to protect personal safety or rights of our users or the public, or (III) to investigate or respond to any actual or perceived violation of this Privacy Policy or our Disclaimer, Terms of service, or any other agreement with us.

Passwords

To access specific content of this website, you may need a username and password. If you own one, you are responsible for the confidentiality of your username and password. You are responsible for all activities that occur under your username or password inside your account, whether by you or by others. We will not be liable for any loss or damage caused by your failure to protect your username, password or other account information. If you share your username or password with others, they may be able to obtain access to your personal data at your risk. The same applies to creating and using an account with a password on our booking platform, Acuity Scheduling.

You agree to notify us immediately of any known unauthorised or improper use of your username or password or any other breach of security. To help protect against unauthorised use, log out at the end of each session.

We will make our effort to keep your username and password private and will not share your password without your consent, except in extreme circumstances, if necessary, when the law requires, especially when disclosure is required to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.

How You Can Access, Update or Delete Your Personal Data

You have the right to:

1. Request information about how your personal data is being used and request a copy of what personal data we use.Object to our use of your personal data.
2. Erase personal data and receive confirmation of the erasure. You have the ‘right to be forgotten.
3. Withdraw your consent from processing your personal data.
4. File a complaint with a supervisory authority if you feel we are using your personal data unlawfully.
5. Unsubscribe

You can unsubscribe from our newsletter or any email communication at any time through unsubscribe link at the footer of all email communication. If you have problems unsubscribing, please write to us at yana@healingwithyana.com.

Security

We take reasonable measures to protect the personal data you provide us with from misuse, disclosure or unauthorised access. We only share your personal data with trusted third parties who use the same level of security in processing your Personal Data as we do. However, considering all variables, we cannot guarantee that your Personal Data will always be secure due to technical failures or security breaches. In case of a data breach that we are aware of, we will inform you immediately.

Anti-Spam Policy

We have a no spam policy and provide you with an option to opt-out of receiving emails by selecting the unsubscribe link at the footer of all our emails. We work in line with the CAN-SPAM Act of 2003; we do not send misleading information. We also do not sell or share your email address or any other data.

Third-Party Websites and links

Some links on our website will direct you away from our site, like our booking system. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policy.

Changes to the Privacy Policy

We may use your personal data, such as your contact information, to inform you of changes to this website or its content, or, if requested, to send you additional information about us. We reserve the right to change, modify or otherwise alter our website, its content and this Privacy Policy at any time. Such changes or modifications will become effective immediately after posting an updated Privacy Policy. If we make material changes to this policy, we will notify you via email and a post here.

Your continued use of any information through or on this website or its content after posting changes or making modifications means your consent to a revised Privacy Policy. 

Children’s Online Privacy Protection Act Compliance

We do not collect any information from anyone under 18 years of age in compliance with COPPA (Children’s Online Privacy Protection Act) and the GDPR (General Data Protection Regulation of the EU). Our website and its content are aimed at individuals who are 18 years old or older.

If you have any questions about this Privacy Policy, please email us.